Support

Questions, a bug, or an idea for Logiweave? We read every message.

Email us: [email protected]
We aim to reply within a few working days.

Reporting a problem

To help us fix it quickly, please include:

  • your phone or tablet model and its operating-system version (for example “Pixel 8, Android 15” or “iPhone 15, iOS 18”);
  • the Logiweave version (shown at the bottom of the Settings screen);
  • which game and level it happened on, what you did, and what you expected to happen;
  • a screenshot or screen recording if you can.

Please do not send passwords or other sensitive information: you never need to, and we will never ask for it.

Frequently asked questions

Is Logiweave free? Does it need internet?

It is free to play and works completely offline. There are no accounts, no ads and no sign-in. Hints and extra tubes can optionally be bought inside the app; they are never required.

How do the four games work?

Open any game and tap Rules (or How to play) for a short illustrated walkthrough. In short: Bubble Sort, pour bubbles between tubes until every tube is one colour. Eclipse, fill the grid with suns and moons using the three rules. Royal Weave, place one crown in every row, column and colour region without any two touching. Dotline, draw one line through the numbers in order, covering every tile.

I am stuck. Can I get help?

Every game has Undo (free, unlimited) and Hint, which is limited: you start with a few, earn another from each daily challenge, and can buy more with the lightbulb button on the home screen or in Settings → Hints & extras. Eclipse, Royal Weave and Dotline puzzles each have exactly one solution, so there is always a way forward. In those games a hint points out a mistake first, then shows the next step you can work out; in Bubble Sort it suggests a pour.

I lost my progress or coins.

Progress is saved only on your device (there is no cloud sync), so uninstalling the app or erasing the device removes it. If your phone backs up app data (iCloud or Google backup), it may be restored when you reinstall or move to a new phone. We are unable to restore progress for you because we never receive it. See the Privacy Policy.

How do I change the language, sound or vibration?

Open Settings from the home screen (the gear icon). You can switch between English, Afrikaans, Español and Deutsch, and turn sound effects and vibration on or off.

Is there a colour-blind mode?

Yes: Settings → Colour-blind symbols adds a distinct shape to every colour in Bubble Sort and Royal Weave.

When does the daily challenge change?

Each game has a daily puzzle that is the same for everyone and changes at midnight in your device’s time zone. Finish it on consecutive days to build a streak.

How do I reset the game or delete my data?

Settings → Reset progress erases everything the app has saved, or simply uninstall the app. There are no accounts, so there is nothing else to delete.

How do I make a privacy request?

The app collects no personal information, so there is normally nothing to request. If you have emailed us and want to see or delete that correspondence, or you have any other privacy question, email [email protected] and see your rights.

Can I buy coins or remove ads?

Coins are earned by playing and cannot be bought. The app has no advertisements. The only things you can buy are hints and extra tubes (Bubble Sort), under Settings → Hints & extras.

My purchase did not arrive, or I lost my hints after reinstalling

Hints and extra tubes are consumable and are saved only on your device, so neither Apple, Google nor we can restore them after you uninstall the app or change phones. If a purchase went through but never showed up, email [email protected] with your store receipt (the email from Apple or Google) and we will sort it out. For refunds, use the App Store or Google Play: Apple at reportaproblem.apple.com, Google at Play order history.

Accessibility feedback

We want Logiweave to be playable by as many people as possible. If something is hard to use (contrast, touch targets, motion, anything else), please tell us at [email protected] and we will do our best to improve it.